Privacy Policy

1. Introduction

Welcome to "Kulshi Plus" (IQ Guide App). We are committed to protecting your privacy and securing your personal data. This policy explains how we collect, use, and protect your information when you use our app and services.

                Kulshi Plus is your comprehensive guide to places and services, helping you discover restaurants, stores, pharmacies, and more places with ease, with the ability to search, filter results, and get detailed information about each place.
            

2. Information We Collect

2.1 Personal Account Information

Full name
Email address
Username
Phone number
Gender (male/female)
Account type (personal/business)
Profile picture
Country and state

2.2 Business Information (for Business Accounts)

Company name
Business email
Business phone number
Company address
Business verification documents
Company logo

2.3 Location Data

Your Location: We collect your location information (GPS) to provide nearby place search services and improve your user experience.

2.4 Messages and Chat Data

Message content in individual and group conversations
Attached files and media
Group privacy settings
Message status (sent, delivered, read)
Message reactions and replies

2.5 Consultation Data

Appointment and consultation records
Audio and video call recordings (encrypted)
Attached files and documents
Consultation ratings

2.6 Usage and Preference Data

Notification preferences
App settings (language, theme)
Privacy settings
Search and viewing history
Favorite places
Subscription and plan data

2.7 Technical Device Information

Device type and operating system
Unique device identifier
IP address
Network and connection information
Error logs and diagnostics

3. How We Use Your Information

3.1 Providing Core Services

Creating and managing your account
Providing place and service search capabilities
Enabling conversations and communication
Organizing and managing consultations
Processing payments and subscriptions

3.2 Improving Experience

Personalizing content and recommendations
Analyzing usage patterns to improve service
Providing advanced privacy settings
Improving search result accuracy

3.3 Security and Protection

Identity verification and fraud prevention
Cybersecurity protection
Monitoring and protecting against suspicious activities
Business account verification

3.4 Communication and Support

Sending important notifications
Providing technical support
Sending service updates
Communicating about subscriptions

4. Information Sharing

                No Sale Policy: We do not sell your personal data to third parties under any circumstances.
            

4.1 Limited and Necessary Sharing

Service Providers: Trusted technical partners to operate the service
Payment Processing: Approved payment companies (such as ZainCash)
Cloud Services: For secure data storage
Analytics Services: For performance improvement (anonymized data)

4.2 Legal Obligations

We may share your information only in the following cases:

When there is a binding court order
To comply with local laws
To protect our rights or users' rights
In security emergencies

4.3 Public Information

Information you choose to make public (such as public business profiles) may be visible to other users.

5. Data Security and Protection

5.1 Encryption

End-to-End Encryption: All sensitive data is encrypted during transit and storage using the latest encryption standards.

5.2 Technical Protection

Secure servers with advanced intrusion protection
24/7 continuous security monitoring
Regular encrypted backups
Limited access for authorized personnel only
Logging and monitoring of all access operations

5.3 Consultation Protection

End-to-end encryption for audio and video calls
Encryption of attached files and documents
Strict access controls for consultation records
Compliance with medical and legal privacy standards
Automatic expiration of consultation sessions

5.4 Chat Protection

Advanced privacy settings for groups
Encryption of messages and attached files
Control over who can access information
Ability to delete messages and data

6. Your Privacy Rights

6.1 Access and Control

Access: View all your stored data
Correction: Edit or update your information
Export: Download a copy of your data
Restriction: Limit how your data is used

6.2 Privacy Settings

You can control:

Profile visibility level (public, registered users, private)
Show online status
Notification preferences (email, SMS, app notifications)
Language and theme settings

6.3 Group Settings

For groups, administrators can control:

Who can change group information
Who can send messages
Who can delete messages
Who can add new members
Allow media sharing
Allow message editing and deletion
Allow message reactions
Allow members to leave the group

6.4 Account and Data Deletion

                Right to be Forgotten: You can request permanent deletion of your account and all your data. The request will be processed within 30 days, with some necessary data retained only for legal and security obligations.
            

7. Data Retention

7.1 Retention Periods

Account Data: During active account period + 3 years after deletion
Conversations: According to user settings or until manual deletion
Consultation Records: 7 years (for compliance with medical and legal standards)
Transaction Data: 10 years (for compliance with financial requirements)
Security Logs: 2-5 years depending on log type

7.2 Automatic Deletion

OTP codes: 10 minutes after creation
Authentication sessions: 24 hours
Temporary files: 30 days
Diagnostic error logs: 90 days

8. Cookies and Tracking

8.1 Essential Files

Authentication and session security files
App preferences and settings
Cache memory for performance improvement

8.2 Analytics

We use analytical tools to understand how the app is used and improve it, with personal identifiers removed from data.

8.3 Control

You can manage cookies from your app settings or browser.

9. Third-Party Services and Integrations

9.1 Payment Services

ZainCash: For payment processing (governed by ZainCash privacy policy)
Other payment services: As available in your region

9.2 Maps and Location Services

Map services for displaying locations and directing users
Geocoding services for address conversion

9.3 Notifications

OneSignal: For sending mobile notifications
Email services for notifications
SMS services for text messages

9.4 Cloud Storage

Secure cloud storage services for files and backups
Content delivery networks (CDN) for performance improvement

10. Children's Protection

                Age Restrictions: Kulshi Plus app is intended for users aged 13 and above. We do not intentionally collect personal information from children under 13 years old.
            

10.1 Protection Measures

Age verification during registration
Content monitoring to ensure appropriateness
Mechanisms for reporting inappropriate content
Additional security measures for young users

10.2 Parental Rights

If we learn that we have collected information from a child without required consent, we will take immediate steps to delete this information.

11. International Data Transfers

11.1 Data Location

Your data is stored on secure servers in internationally certified data centers, with secure backups in multiple geographic locations.

11.2 Protection Safeguards

End-to-end encryption during transfer
Data protection agreements with all partners
Compliance with international data protection standards
Appropriate legal mechanisms to ensure protection level

12. Updates and Changes

12.1 Update Notifications

We may update this policy from time to time. We will notify you of any significant changes through:

In-app notification
Email to registered users
Publishing the updated version with new effective date

12.2 Your Consent

Your continued use of the app after publishing updates means your agreement to the updated policy. If you do not agree to the changes, you can delete your account.

13. Compliance and Applicable Laws

13.1 Applicable Laws

General Data Protection Regulation (GDPR) for European users
California Consumer Privacy Act (CCPA) for California users
Local data protection and privacy laws
Other international standards by geographic location

13.2 Additional Consumer Rights

Depending on your geographic location, you may have additional rights under local laws. We are committed to complying with all applicable laws.